Privacy Policy
At Polaris shipping lines ., we are committed to protecting your privacy and ensuring that your personal information is treated with the utmost care and respect. This privacy policy explains what types of personal information we collect, why we collect it, how we use it, and how we protect it.
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Types of Personal Information We Collect
We may collect personal information from you when you interact with our website, such as when you create an account, place an order, or sign up for our newsletter. The types of personal information we may collect include your name, email address, phone number, and billing and shipping addresses.
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We may also collect personal information from you when you participate in surveys, contests, or other promotional activities.
Why We Collect Personal Information
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We collect personal information to provide you with a better customer experience and to communicate with you about our products and services. For example, we may use your email address to send you newsletters or promotional offers, or we may use your phone number to send you text messages about new products or special deals.
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We may also use your personal information to personalize your experience on our website, such as by showing you content that is relevant to your interests.
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How We Use Personal Information
We use the personal information we collect to provide you with the products and services you request, to communicate with you about our products and services, and to personalize your experience on our website.
We may also use your personal information for research and analytics purposes, to improve our products and services, and to develop new products and services.
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We do not sell or rent your personal information to third parties. However, we may share your personal information with third parties in limited circumstances, such as when we use service providers to help us provide our products and services or when we are required to do so by law.
How We Protect Personal Information
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We take the protection of your personal information very seriously. We use a variety of security measures to protect your personal information, including secure servers, encryption, and other security measures.
Your Rights
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You have the right to access, update, or delete your personal information at any time. You can do this by logging into your account on our website or by contacting us directly.
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Changes to This Privacy Policy
We may update this privacy policy from time to time to reflect changes to our practices or to comply with legal requirements

Terms & Conditions 

General cargo terms  : 

1. Cargo Responsibility
   The shipper and consignee are fully aware of and responsible for the cargo contents. As the logistics service provider, we have no knowledge or involvement in the packing or internal contents of the cargo.

2. Weight Compliance
   Cargo weight must strictly comply with the limits stated on the CSC plate (Container Safety Convention plate) and any applicable transportation regulations. Any penalties, fines, or operational disruptions due to overweight cargo are the shipper's or consignee's sole responsibility.

3. Cargo Damage Disclaimer
   We shall not be held responsible for any form of cargo damage, including but not limited to damage during handling, transit, loading, unloading, or transshipment, under any circumstances. The shipper is encouraged to arrange adequate cargo insurance.

4. Documentation Accuracy
   All documentation related to the shipment (e.g., commercial invoice, packing list, shipping instructions, customs declarations) must be accurately prepared by the shipper/consignee. We will not be liable for any errors or omissions in documentation or any charges resulting from such errors.

5. Port and Customs Compliance
   It is the responsibility of the shipper/consignee to ensure full compliance with all customs, port regulations, and formalities at both the load port and destination port. We disclaim liability for any delays, fines, cargo seizures, or legal action arising due to non-compliance.

6. Container Sealing
   The shipper must ensure the container is properly sealed before dispatch. We will not be liable for any issues related to seal mismatches, tampering, or missing seals, including penalties or customs issues at destination.

7. Operational Delays & Risks
   We shall not be responsible for delays or damages caused by the following:

   • Vessel delays or schedule changes (including vessel omissions at port)

   • Transshipment delays or damages during transloading

   • Vessel accidents or mechanical failures

   • Port congestion or strikes

   • Weather-related disruptions (e.g., storms, cyclones)

   • Force majeure events (natural disasters, war, piracy, etc.)

   • Delay due to regulatory inspections (e.g., customs, quarantine, or port health inspections)

8. Additional Shipping Line Charges
   Any additional charges raised by the shipping line or carrier after shipment, including detention, demurrage, port charges, or penalties, will be directly passed on to the shipper/consignee for immediate settlement.

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Payment Terms

• Payment is due as per the terms agreed prior to shipment. Non-payment beyond the due date may result in cargo being held and legal recovery actions being initiated.

• Any disputes regarding invoices must be communicated in writing within 7 days from the invoice date; otherwise, the invoice will be deemed fully accepted.

• All government taxes, duties, or fees applicable in connection with this shipment must be borne by the shipper/consignee.

• If TDS (Tax Deducted at Source) applies, the relevant certificate must be submitted to us for accounting purposes.

• Any costs incurred due to incorrect or incomplete shipment details provided by the shipper/consignee will be invoiced back in full.

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1. Freight Forwarder – Shipper / Consignee Terms

Scope of Services

We act solely as a freight forwarder, arranging logistics and transportation services between shippers, consignees, and carriers. Our responsibility is limited to coordination and facilitation only.

Cargo Ownership & Content Declaration

• The shipper and consignee are fully responsible for the contents, nature, and legality of the cargo.

• We do not inspect the cargo physically and are not aware of the actual contents.

• Any misdeclaration, illegal cargo, or hazardous goods shipped without notice shall be the sole responsibility of the shipper/consignee.

Overweight Cargo

• The shipper is responsible for ensuring that cargo is loaded within the permissible weight limits of the container and local transport regulations.

• Any penalties, fines, or damages resulting from overweight cargo, including re-handling, repacking, or equipment damage, will be borne solely by the shipper/consignee.

Cargo Insurance

• We strongly recommend that the shipper arrange cargo insurance for protection against loss, damage, theft, or delays during transit.

• We are not responsible for cargo damage, theft, or delays caused during transportation, transloading, or due to unforeseen events (e.g., vessel skip, accident, or prolonged transit).

Customs & Regulatory Compliance

• In DDU, DDP, Ex-Works, or similar shipments, the shipper or consignee is responsible for full compliance with all customs regulations at both origin and destination.

• Any customs penalties, cargo seizures, or additional charges due to non-compliance will be the sole responsibility of the shipper/consignee.

Limitation of Liability

• As a logistics service provider, we are not liable for cargo loss, damage, or delay under any circumstances.

• Our role is limited to arranging transportation and related services based on instructions provided by the shipper/consignee.

Payment Terms

• Payment terms must be strictly adhered to as agreed upon.

• Non-payment beyond the due date will result in legal action.

• Discrepancies related to invoices must be raised within 7 days from the date of invoice; otherwise, the invoice will be considered accepted.

• If TDS (Tax Deducted at Source) is deducted, the client must provide a TDS certificate.
   

2. NVOCC – Shipper / Consignee Terms

Scope of NVOCC Services

• As an NVOCC and box owner, we provide containers and issue House Bills of Lading under our authority.

• We are not involved in cargo packing or inspection and rely on the shipper’s declaration.

Container Responsibility

• The shipper is responsible for the proper stuffing, securing, and sealing of containers as per international shipping standards.

• Any cargo damage, improper stuffing, or contamination inside the container is the shipper’s responsibility.

Overweight Cargo

• The shipper must comply with container payload limits and local transportation regulations.

• Any fines, penalties, or operational issues arising due to overweight cargo will be charged back to the shipper/consignee.

Cargo Damage, Loss & Insurance

• Cargo insurance is mandatory and should be arranged by the shipper.

• We are not responsible for cargo damage, loss, or delays resulting from transit issues, vessel delays, accidents, or transloading incidents.

Customs Issues & Legal Compliance

• The shipper/consignee is solely responsible for compliance with customs regulations at both loading and discharge ports.

• Any penalties, fines, or cargo delays resulting from misdeclaration or non-compliance will be the full responsibility of the shipper/consignee.

Container Redelivery & Charges

• The shipper/consignee must return containers in sound condition, free of damages and contamination.

• Container detention, demurrage, repair, or cleaning charges will be invoiced to the shipper/consignee as per our tariff.
   

3. NVOCC / Freight Forwarder – Liner Terms

Booking & Space Allocation

• Space booking is subject to liner availability and operational schedules.

• We are not liable for vessel delays, port omissions, or service interruptions caused by the liner or third-party service providers.

Liability & Risk

• The liner is responsible for the safe carriage of cargo under the Master Bill of Lading terms.

• We are not responsible for any cargo loss, damage, or delay that occurs while cargo is under the care and custody of the liner.

Charges & Payments

• We will settle freight and related charges with the liner as per standard contractual agreements.

• Any additional charges incurred due to shipper’s misdeclaration or non-compliance will be passed to the shipper/consignee.

Indemnity

• We shall be indemnified by the liner for any claims or losses arising from liner-side failures, including vessel accidents or operational negligence.

Documentation

• We issue documents based on shipper-provided information and shall not be responsible for the accuracy of cargo descriptions.

• The shipper and consignee are fully responsible for cargo compliance with customs and destination regulations. Any cargo held, penalized, or delayed at destination due to misdeclaration or uncleared cargo will be at the shipper’s/consignee’s sole risk and liability. We are not liable for any legal, financial, or regulatory issues arising from cargo contents.

• Any additional charges, penalties, or fees raised by the liner or shipping line after cargo loading, including but not limited to destination charges, detention, demurrage, or fines, will be passed on to the shipper/consignee and are payable immediately.

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4. General Provisions

Force Majeure

We will not be liable for delays, damages, or non-performance caused by events beyond our control, including but not limited to strikes, war, acts of terrorism, piracy, natural disasters, or government actions.

Jurisdiction & Governing Law

All disputes arising from these Terms & Conditions shall be subject to the exclusive jurisdiction of the courts located in Chennai , India and governed by applicable laws, including international shipping conventions.

General Average Clause

In the event of General Average, shippers are required to contribute proportionally to the expenses incurred for the preservation of the vessel and cargo.

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"All services are subject to our general Terms & Conditions, which may be updated from time to time based on operational requirements. Our role as a freight forwarder and NVOCC is strictly limited to facilitating cargo movement between shipper, consignee, and carrier. We are not responsible for cargo contents or declarations.

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General Terms for Shipments

1. Cargo Responsibility
   The shipper and consignee are fully aware of and responsible for the cargo contents. As the logistics service provider, we have no knowledge or involvement in the packing or internal contents of the cargo.

2. Weight Compliance
   Cargo weight must strictly comply with the limits stated on the CSC plate (Container Safety Convention plate) and any applicable transportation regulations. Any penalties, fines, or operational disruptions due to overweight cargo are the shipper's or consignee's sole responsibility.

3. Cargo Damage Disclaimer
   We shall not be held responsible for any form of cargo damage, including but not limited to damage during handling, transit, loading, unloading, or transshipment, under any circumstances. The shipper is encouraged to arrange adequate cargo insurance.

4. Documentation Accuracy
   All documentation related to the shipment (e.g., commercial invoice, packing list, shipping instructions, customs declarations) must be accurately prepared by the shipper/consignee. We will not be liable for any errors or omissions in documentation or any charges resulting from such errors.

5. Port and Customs Compliance
   It is the responsibility of the shipper/consignee to ensure full compliance with all customs, port regulations, and formalities at both the load port and destination port. We disclaim liability for any delays, fines, cargo seizures, or legal action arising due to non-compliance.

6. Container Sealing
   The shipper must ensure the container is properly sealed before dispatch. We will not be liable for any issues related to seal mismatches, tampering, or missing seals, including penalties or customs issues at destination.

7. Operational Delays & Risks
   We shall not be responsible for delays or damages caused by the following:

   • Vessel delays or schedule changes (including vessel omissions at port)

   • Transshipment delays or damages during transloading

   • Vessel accidents or mechanical failures

   • Port congestion or strikes

   • Weather-related disruptions (e.g., storms, cyclones)

   • Force majeure events (natural disasters, war, piracy, etc.)

   • Delay due to regulatory inspections (e.g., customs, quarantine, or port health inspections)

8. Additional Shipping Line Charges
   Any additional charges raised by the shipping line or carrier after shipment, including detention, demurrage, port charges, or penalties, will be directly passed on to the shipper/consignee for immediate settlement.

Payment Terms

• Payment is due as per the terms agreed prior to shipment. Non-payment beyond the due date may result in cargo being held and legal recovery actions being initiated.

• Any disputes regarding invoices must be communicated in writing within 7 days from the invoice date; otherwise, the invoice will be deemed fully accepted.

• All government taxes, duties, or fees applicable in connection with this shipment must be borne by the shipper/consignee.

• If TDS (Tax Deducted at Source) applies, the relevant certificate must be submitted to us for accounting purposes.

• Any costs incurred due to incorrect or incomplete shipment details provided by the shipper/consignee will be invoiced back in full.

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Dangerous Goods (DG) Cargo Shipments – Terms & Conditions

1. Full Cargo Disclosure
   The shipper and/or consignee must provide a complete and accurate declaration of the Dangerous Goods (DG) being shipped, including proper UN number, class, and hazard level, in full compliance with international DG regulations (e.g., IMDG Code, IATA DGR). Misdeclaration or non-disclosure is strictly prohibited and fully liable to the shipper/consignee.

2. Proper Packaging
   All DG cargo must be packed in UN-approved packaging suitable for the nature of the goods. The shipper is responsible for ensuring that packaging standards are met. We shall not be held responsible for any damages, leakage, or incidents arising from improper packaging.

3. Labeling & Marking
   It is mandatory that all DG cargo be properly labeled and marked according to the applicable regulations. Any incorrect or missing labeling may result in shipment refusal by the carrier or authorities. Any costs or penalties arising due to such non-compliance will be borne by the shipper/consignee.

4. Documentation & Permits
   The shipper/consignee/CHA is solely responsible for obtaining all necessary permits, approvals, and submitting proper documentation, including but not limited to:

   • Dangerous Goods Declaration (DGD)

   • Material Safety Data Sheet (MSDS)

   • Regulatory clearance certificates (if required)
     Failure to provide complete documentation may lead to shipment delays, penalties, or rejection.

5. Spillage or Leakage Incidents
   Any spillage, leakage, or contamination involving DG cargo during transit, handling, or storage is the sole responsibility of the shipper/consignee/CHA. We will not be liable for any clean-up costs, third-party damages, or penalties arising from such incidents.

6. Weight Compliance
   DG cargo weight must comply with the CSC plate (Container Safety Convention) and transportation regulations. Any overweight fines or operational issues due to excess weight will be charged to the shipper/consignee.

7. Seal Compliance
   Containers must be properly sealed and documented. Any discrepancies, seal tampering, or mismatches will be the responsibility of the shipper/consignee, and we will not be held liable.

8. Port and Customs Compliance
   The shipper/consignee must ensure full compliance with customs and port formalities at both origin and destination. Any violations, fines, or delays arising due to non-compliance will be their responsibility.

9. Operational Delays & Force Majeure
   We are not responsible for any delays or damages due to vessel omission, transshipment delay, vessel or cargo damage during handling, port congestion, or force majeure events including strikes, weather, or government action.

10. Liner Charges & Penalties
    Any additional charges, penalties, or fees billed by the liner/shipping line after cargo loading — including handling surcharges, DG surcharges, or fines — will be billed to the shipper/consignee immediately for settlement.

11. Indemnity
    The shipper/consignee agrees to fully indemnify and hold us harmless against any claims, losses, penalties, or damages resulting from the transport of DG cargo, including harm to third parties, ports, vessels, or the environment.

Payment Terms (Applicable for DG Shipments)

• Payment is due as per agreed terms. Delayed payment may result in cargo hold or legal action.

• Invoice disputes must be raised within 7 days; otherwise, the invoice is considered accepted.

• TDS, if deducted, must be supported with the appropriate certificate.

• Any charges due to misdeclaration, non-compliance, or additional DG handling will be billed back to the shipper/consignee.

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Air Freight Forwarding – Terms & Conditions

1. Scope of Services

We act as an air freight forwarder, providing services related to the coordination and facilitation of air cargo shipments. Our role is limited to arranging transportation, documentation, and customs clearance as instructed by the shipper/consignee.

2. Cargo Responsibility

• The shipper and consignee are solely responsible for the contents, nature, and legality of the cargo being shipped via air.

• We do not inspect cargo internally and rely entirely on the information and documents provided by the shipper/consignee.

• Any misdeclaration, illegal cargo, or restricted goods shipped without disclosure are strictly the responsibility of the shipper/consignee.

3. Proper Packaging & Labeling

• The shipper must ensure the cargo is packed according to IATA (International Air Transport Association) standards and is suitable for air transport.

• All cargo must be labeled correctly as per IATA Dangerous Goods Regulations (if applicable) or general air cargo guidelines.

• Any damage or rejections due to improper packaging or labeling will be at the shipper’s/consignee’s risk.

4. Dangerous Goods (DG) Compliance

• If the cargo is classified as Dangerous Goods, the shipper must provide a full and accurate declaration along with an MSDS and DGD.

• We will not accept or forward undeclared DG cargo and will not be held responsible for any penalties or damages arising from misdeclared DG shipments.

5. Weight & Dimension Compliance

• The shipper is responsible for ensuring that the cargo weight and dimensions comply with the carrier's regulations and aircraft limitations.

• Any overweight, oversized cargo, or additional handling charges will be the responsibility of the shipper/consignee.

6. Documentation

• The shipper/consignee must provide all necessary documents required for air freight, including but not limited to:

  • Commercial Invoice

  • Packing List

  • Air Waybill instructions

  • Export/Import Licenses (if applicable)

  • DG documentation (if applicable)

• We shall not be liable for any fines or delays arising due to incomplete or incorrect documentation.

7. Transit Time & Delay Disclaimer

• Transit times provided are indicative only and subject to airline schedules and unforeseen operational factors (e.g., flight delays, customs inspections, security checks).

• We are not responsible for losses or penalties due to transit delays, flight cancellations, or force majeure events.

8. Cargo Damage, Loss, or Theft

• We are not responsible for cargo damage, loss, or theft while under the custody of airlines, ground handlers, or other third-party service providers.

• The shipper/consignee is advised to arrange comprehensive air cargo insurance prior to shipment.

9. Customs Compliance

• The shipper and consignee are solely responsible for compliance with all export and import regulations, including customs documentation and duties at both origin and destination.

• We shall not be held liable for customs seizures, fines, or penalties.

10. Additional Charges

• Any additional costs billed by the airline, handling agents, customs, or any third parties (e.g., storage charges, handling fees, DG surcharges, inspection fees) will be passed directly to the shipper/consignee for immediate settlement.

11. Payment Terms

• All charges are payable as per agreed terms. Delays in payment will result in cargo being held or legal recovery measures.

• Any discrepancies must be reported within 7 days from invoice date, failing which the invoice is deemed accepted.

• If TDS applies, the relevant certificate must be provided.

12. Force Majeure

We shall not be held responsible for delays or non-performance due to circumstances beyond our control, such as weather disruptions, strikes, political instability, regulatory actions, or other force majeure events.

13. Indemnity

The shipper/consignee agrees to indemnify and hold us harmless from any claims, penalties, damages, or losses arising from the cargo, including misdeclaration, non-compliance, or regulatory violations.

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Tank Container Shipments – Terms & Conditions

1. Scope of Services

We provide tank containers for the transport of bulk liquids and other suitable commodities, acting as a tank container operator and/or logistics facilitator. Our responsibility is limited to providing fit-for-purpose equipment and arranging transport services as instructed by the shipper/consignee.

2. Shipper/Consignee Responsibility

• The shipper/consignee is fully responsible for the type of cargo loaded into the tank container.

• It is the shipper’s/consignee’s duty to ensure that the cargo is compatible with tank container materials and specifications.

• We shall not be liable for contamination, incompatibility, or chemical reaction resulting from improper cargo selection.

3. Proper Filling, Sealing & Documentation

• The shipper is responsible for the correct filling of the tank container, following international standards and not exceeding permissible load limits.

• The tank must be sealed properly after loading. Any seal discrepancies or unsealed tanks will be the sole responsibility of the shipper/consignee.

• The shipper must provide accurate documentation, including:

  • Material Safety Data Sheet (MSDS)

  • Cleaning certificates (if required)

  • Load compatibility certificates (if applicable)

  • Commercial invoice, packing list, and any additional regulatory documents required at origin or destination.

4. Pre and Post-Trip Inspection

• The shipper/consignee is responsible for inspecting the tank container before loading to ensure it is clean, dry, and fit for cargo.

• After unloading, the consignee must ensure the tank container is emptied, cleaned, and returned in good condition, free from contamination or damage.

5. Cleaning Responsibility

• The consignee is responsible for arranging proper cleaning of the tank container at a certified cleaning station post-discharge.

• Cleaning certificates must be provided upon return. Any cleaning, repair, or contamination charges resulting from non-compliance will be billed to the shipper/consignee.

6. Cargo Damage, Leakage, or Spillage

• The shipper/consignee is fully responsible for any cargo leakage, spillage, or contamination incidents that occur during the filling, transit, or discharge stages.

• We shall not be held liable for environmental damage, third-party claims, or penalties arising from leakage or spillage.

7. Weight Compliance

• The cargo weight must comply with the CSC plate and transport regulations. Any overweight fines, detention, or re-handling costs are the responsibility of the shipper/consignee.

8. Customs & Regulatory Compliance

• The shipper and consignee must comply with all applicable customs, port, and transport regulations at origin, destination, and any transit points.

• Any fines, penalties, or delays arising from regulatory non-compliance will be borne solely by the shipper/consignee.

9. Operational Delays & Force Majeure

• We are not responsible for delays, losses, or damages caused by:

  • Vessel omission, vessel delay, or transshipment delays

  • Port congestion or strikes

  • Accidents, including vessel or tank container accidents

  • Natural disasters or force majeure events

  • Regulatory inspections or government intervention.

10. Tank Container Redelivery & Liability

• The tank container must be redelivered within the free time period specified, free from contamination and in sound condition.

• Any demurrage, detention, cleaning, or repair costs will be charged back to the shipper/consignee.

11. Insurance

• It is the responsibility of the shipper/consignee to arrange adequate cargo insurance to cover risks associated with the transportation of bulk liquids or chemicals.

12. Indemnity

The shipper/consignee agrees to fully indemnify and hold us harmless from any claims, environmental liabilities, penalties, or damages arising from the cargo transported in the tank container.

13. Payment Terms

• Payment is due as per agreed terms. Any additional costs related to delays, cleaning, contamination, or damage will be invoiced to the shipper/consignee and are payable immediately.

• Any invoice discrepancies must be raised within 7 days from the date of issue.

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Over Dimensional Cargo (ODC), Breakbulk & Ro-Ro Shipments – Terms & Conditions

1. Scope of Services

We provide freight forwarding, coordination, and transport services for Over Dimensional Cargo (ODC), breakbulk, and Ro-Ro shipments. Our role is limited to facilitating cargo movement between the shipper/consignee and carrier.

2. Cargo Responsibility

• The shipper/consignee is fully responsible for the nature, specifications, and dimensions of the cargo, including its center of gravity and lifting/handling requirements.

• We do not inspect cargo but rely on information provided by the shipper/consignee for booking and operations.

3. Cargo Handling & Safety Provisions

a) Loading & Unloading

• The shipper/consignee must ensure proper coordination for direct loading and unloading of ODC or breakbulk cargo.

• Sling and lifting gear suitable for the cargo’s weight and dimensions must be provided by the shipper or their appointed stevedore.

• Any damages or injuries arising from improper handling or lifting will be the responsibility of the shipper/consignee.

b) Stevedoring Arrangements

• The shipper/consignee is responsible for arranging qualified stevedores at both origin and destination ports for cargo handling, including lashing/unlashing and securing operations.

• All stevedoring activities must comply with port safety and operational guidelines.

c) Surveyor Requirement

• A certified third-party surveyor must be appointed by the shipper/consignee to supervise unloading at the discharge port and to issue a discharge survey report.

• We will not be responsible for damage or cargo condition disputes if no surveyor is appointed.

4. Pre-Gate-In Survey & Certificate (for ODC)

• For all ODC shipments, the shipper/consignee must arrange a pre-gate-in survey and obtain a Survey Certificate confirming cargo’s readiness, safety, and compliance with handling requirements before the cargo enters the port/terminal.

5. Trailer & Equipment Responsibility

• The shipper/consignee must ensure proper trailers, MAFI trailers, or transport equipment are provided for direct loading and unloading of the cargo.

• The shipper must also ensure that such equipment complies with all applicable port and transport regulations.

6. Packing, Lashing & Securing

• The shipper is responsible for ensuring the cargo is packed, lashed, and secured according to international standards (e.g., IMO Cargo Securing Manual).

• Any shifting, damage, or loss due to improper lashing or securing will be at the shipper’s/consignee’s sole risk.

7. Permits & Special Handling

• The shipper/consignee must secure all necessary permits (e.g., over-dimensional transport permits, route surveys) and special handling arrangements with authorities at both origin and destination.

• Non-compliance or missing permits resulting in delays or fines will be the shipper’s/consignee’s responsibility.

8. Weight & Dimension Compliance

• Cargo must comply with vessel, equipment, and local road regulations regarding maximum weight and dimensions.

• Any costs due to overweight or non-compliant cargo will be invoiced back to the shipper/consignee.

9. Cargo Insurance

• The shipper/consignee is advised to arrange full cargo insurance to cover risks during loading, unloading, transit, and handling.

10. Carrier / Liner & Port Operations

• Once accepted under the carrier’s or port terminal’s custody, cargo will move under their Bill of Lading and operational responsibility.

• We shall not be liable for cargo damages or delays once the cargo is under the liner’s or terminal’s care.

11. Force Majeure & Operational Delays

• We shall not be responsible for delays or additional costs caused by vessel omission, vessel delays, port congestion, strikes, accidents, or force majeure events.

12. Additional Costs

• Any extra charges raised by the port, carrier, or third-party service providers, including crane hire, special lashing, trailer hire, or port handling, will be passed to the shipper/consignee.

13. Indemnity

The shipper/consignee shall indemnify and hold us harmless against any claims, damages, penalties, or third-party liabilities related to the cargo or its handling.

14. Payment Terms

• All charges are payable as per agreed terms.

• Any additional charges, demurrage, detention, or operational costs will be invoiced directly to the shipper/consignee and are due immediately.

• Any disputes must be notified within 7 days of the invoice date.

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Terms & Conditions for DDU, DAP, Ex-Works, FCA & Similar Shipments

1. Scope of Responsibility

We provide logistics and freight forwarding services for shipments handled under Incoterms such as DDU (Delivered Duty Unpaid), DAP (Delivered at Place), Ex-Works, FCA (Free Carrier), and other similar terms. Our services are limited to the arrangement of transportation, documentation, and customs clearance (where applicable) as per the agreed scope.

2. Cargo Damage & Loss Disclaimer

• We shall not be held responsible for any cargo damage, loss, or deterioration occurring during transportation, handling, or storage, whether at origin, in transit, or at the destination.

• The shipper and/or consignee are solely responsible for arranging adequate cargo insurance to cover such risks.

3. Cargo Delay Disclaimer

• We do not accept liability for delays caused during pick-up, transit, customs clearance, or final delivery, including but not limited to:

  • Carrier schedule changes or transit delays

  • Port congestion

  • Customs inspections or regulatory checks

  • Transshipment delays

  • Weather disruptions or force majeure events (e.g., strikes, natural disasters, political unrest)

4. Cargo Ownership & Declaration

• The shipper and/or consignee are fully responsible for the contents, weight, classification, and legality of the cargo being shipped.

• Any misdeclaration, incorrect documentation, or non-compliance with customs or regulatory requirements will be the full responsibility of the shipper/consignee.

5. Packing & Sealing

• The shipper must ensure proper and secure packaging of cargo as per international standards.

• In Ex-Works, FCA, or similar terms, cargo must be securely packed and ready for pick-up at the nominated premises.

• For containerized cargo, the shipper is responsible for proper container stuffing, sealing, and compliance with weight limitations.

6. Customs Formalities

• Under DDU and DAP terms, the consignee is responsible for import customs clearance, payment of applicable duties, taxes, and charges at the destination.

• We are not liable for any penalties, fines, or detention/demurrage costs arising due to customs delays or non-compliance.

7. Carrier / Liner Responsibilities

• Once cargo is handed over to the nominated carrier, the cargo moves under the carrier’s terms and conditions (e.g., Air Waybill or Ocean Bill of Lading).

• We shall not be held liable for carrier-side delays, damages, or service failures.

8. Additional Costs

• Any additional charges imposed by carriers, port authorities, customs, or third-party service providers (e.g., storage charges, re-handling fees, destination port charges) will be passed on to the shipper/consignee and are payable immediately.

9. Indemnity Clause

The shipper/consignee agrees to fully indemnify and hold us harmless against all claims, liabilities, penalties, or losses arising from cargo content, misdeclaration, non-compliance, or delays beyond our control.

10. Payment Terms

• Payment is due as per the agreed commercial terms.

• Any additional charges incurred during the execution of DDU, DAP, Ex-Works, or FCA shipments will be invoiced to the responsible party and must be settled immediately.

• Disputes must be raised within 7 days of invoice issuance.